Last Updated: December 27, 2024
Welcome to Our FAQ Page!
Here, you’ll find answers to some of the most common questions about our Litter Robots, shipping, returns, and more. If you have any further inquiries, please don’t hesitate to reach out to us directly.
What products do you sell?
At Litter Boxes, we specialize in the best Litter Robots available on the market. Our range of automatic, self-cleaning litter boxes is designed to make your life easier by keeping your home clean and odor-free with minimal effort.
How do I place an order?
Placing an order on Litter Boxes is simple. Just follow these steps:
- Browse through our collection of Litter Robots.
- Select the model that best suits your needs.
- Add the product to your shopping cart.
- Proceed to checkout, where you’ll enter your shipping and payment details.
- Review your order and complete the purchase.
Once your order is confirmed, we’ll send you an email with your order details.
What payment methods do you accept?
We currently accept the following payment method:
- PayPal
All transactions are processed securely to ensure your information is protected. For more details, visit our Payment Policy.
Do you offer international shipping?
At this time, we only offer domestic shipping within the United States. Please check our Shipping Policy for the latest information on shipping availability and rates.
How can I track my order?
Once your order has shipped, we will send you an email with a tracking number. You can use this number to track your package on the carrier’s website. For more details, see our Shipping Policy.
What is your return and refund policy?
We want you to be fully satisfied with your Litter Robot purchase. If for any reason you are not, you can return most items within 30 days of delivery for a full refund, provided they meet our return conditions. For more details, visit our Return and Refund Policy.
What do I do if my item is damaged or defective?
If your Litter Robot arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or process a refund at no additional cost. For more information, refer to our Return and Refund Policy.
How long does it take to receive my order?
Orders are processed within 1-2 business days. Shipping times depend on your location, but most orders are delivered within 4-7 business days. You will receive tracking information via email once your order has shipped. For more details, see our Shipping Policy.
Can I change or cancel my order after it has been placed?
If you need to make changes or cancel your order, please contact us immediately at help@litterboxes.shop. We will do our best to accommodate your request, but changes cannot be guaranteed once the order is in processing.
Do you charge sales tax?
Sales tax is applied based on the state and locality of your shipping address. The applicable tax will be calculated during checkout.
How do I contact customer support?
If you have any questions or need assistance, you can reach us at:
- Email: help@litterboxes.shop
- Phone: +1 414-485-5249
- Hours: Monday to Friday, 8:00 AM to 5:00 PM
- Address: 1100 W Entrance Dr, Auburn Hills, MI 48326, USA
Do you offer gift cards?
Currently, we do not offer gift cards.
For more information about our policies and offerings, please explore the following pages:
We look forward to helping you find the perfect Litter Robot for your home!