Shipping Policy
Last Updated: December 27, 2024
At Litter Boxes, we are committed to delivering your Litter Robot orders with efficiency and reliability. This Shipping Policy details our processes for handling and delivering your items, ensuring a smooth experience every step of the way.
Shipping Locations
We provide shipping exclusively within the United States, covering all 50 states.
Domestic Shipping Only: We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.
Shipping Fees
Free Standard Shipping: Enjoy free standard shipping for all orders within the contiguous U.S.
Additional Fees: Orders shipped to Alaska or Hawaii may incur additional shipping costs, which will be calculated at checkout and displayed before completing your purchase.
Shipping Methods & Estimated Delivery
Shipping Partners: To ensure timely and safe delivery, we work with reliable carriers such as FedEx and UPS.
Order Processing Time: Orders are typically processed within 1-2 business days.
Shipping Transit Time: After your order is dispatched, delivery usually takes 3-5 business days depending on your location.
Estimated Delivery Window: Orders are expected to arrive within 4 to 7 business days, excluding weekends and federal holidays.
Order Tracking
Once your order has been shipped, you will receive an email containing:
- A tracking number
- A tracking link
- An estimated delivery date
For real-time updates on your order, please visit our Order Tracking page.
Delivery Information
Standard Delivery: Most deliveries do not require a signature, except for high-value orders.
Oversized Products: For larger items, a scheduled delivery may be required.
Failed Delivery Attempts: If delivery fails, the carrier will attempt re-delivery up to three times. You can also choose to pick up your package from the carrier’s facility.
Shipping Issues
Lost Packages: If your package is lost or tracking has not updated for 5 business days, please contact us at help@litterboxes.shop. We’ll assist you in getting a replacement.
Damaged Packages:
- Refuse delivery if the package shows visible damage, or note the issue with the carrier.
- Contact us within 48 hours of receiving the damaged item, and we will arrange a return or replacement.
Incorrect or Missing Items: Notify us within 7 days of receiving your order, and we will promptly correct the issue.
Modifications & Cancellations
Order Modifications: If you need to make changes to your order, contact us as soon as possible at help@litterboxes.shop. Once an order has shipped, we are unable to make modifications.
Order Cancellations: You can cancel an unshipped order for a full refund. If your order has already shipped, please refer to our Return and Refund Policy for further assistance.
Delays & Exceptional Circumstances
While we strive to meet our estimated delivery times, external factors such as adverse weather or logistical challenges may cause delays. In such cases, we will notify you and provide updated delivery information.
Environmental Responsibility
At Litter Boxes, sustainability is important to us. We utilize eco-friendly packaging and collaborate with shipping carriers who share our commitment to reducing environmental impact.
Customer Support
Our Customer Support team is available to help with any questions related to shipping:
- Email: help@litterboxes.shop
- Phone: +1 414-485-5249
- Hours: Monday to Friday, 8:00 AM to 5:00 PM
- Address: 1100 W Entrance Dr, Auburn Hills, MI 48326, USA
Policy Updates
This Shipping Policy may be updated from time to time to reflect changes in our operational practices. Please check this page regularly for the latest information.
For additional information, please visit the following pages:
Return and Refund Policy
Last Updated: December 27, 2024
At Litter Boxes (“litterboxes.shop”), we are committed to ensuring a seamless shopping experience for our customers. If you are not fully satisfied with your purchase of litter boxes or accessories, this Return and Refund Policy will guide you through the steps to resolve your concerns.
1. Overview This Return and Refund Policy is part of our Terms and Conditions and should be reviewed in conjunction with our Privacy Policy and Shipping Policy. By purchasing from litterboxes.shop, you agree to the terms outlined here.
2. Return Eligibility 2.1. Most items can be returned within 30 days from the delivery date for a full refund.
2.2. Items must be unused, in their original condition, and include all packaging and documentation.
2.3. Custom-made or personalized litter boxes and final sale items are not eligible for return.
2.4. For a list of non-returnable items, please visit our Contact Us page.
3. Return Process 3.1. Contact us at support@litterboxes.shop or call +1 414-485-5249 within the 30-day return window.
3.2. Use the original packaging for returns when possible. If unavailable, package the item securely to avoid damage during transit.
3.3. We will provide a prepaid return shipping label for eligible items. Attach the label to the package and drop it off at an authorized shipping location.
3.4. Return shipping costs are covered by litterboxes.shop for eligible returns. If the return is due to an error on our part, we will fully cover the shipping costs.
4. Refunds 4.1. Refunds are processed after the returned item is inspected.
4.2. You will receive an email confirmation once the refund has been issued.
4.3. Refunds are made to the original payment method and typically take 3-5 business days. Additional time may be required by your payment provider.
4.4. Full refunds include the purchase price and applicable taxes. Partial refunds may apply for items showing wear or missing parts.
5. Exchanges 5.1. To exchange an item, follow the return process and place a new order for the desired product.
6. Damaged or Defective Items 6.1. Report items damaged in transit within 48 hours of delivery. We will arrange for a return and replacement at no additional cost.
6.2. Defective items must be reported within 30 days of delivery for a replacement or full refund.
7. Late or Missing Refunds 7.1. If you do not receive your refund within the expected timeframe, check your bank or card statement.
7.2. Contact your payment provider if delays persist, or reach out to us for further assistance via our Contact Us page.
8. Gifts 8.1. If an item was marked as a gift during purchase, we will issue store credit equal to the returned item’s value instead of a refund to the original payment method.
9. Exceptions and Special Circumstances 9.1. Orders containing five or more of the same product may have specific return instructions. Contact Customer Service for guidance.
9.2. Custom or personalized litter boxes are non-returnable unless defective.
9.3. Promotional or bundled items may have unique return conditions, detailed in the promotion terms.
10. Customer Rights This policy does not affect your statutory rights as a consumer under local law.
11. Restocking Fees Litterboxes.shop does not charge restocking fees for returns made within the 30-day eligibility period.
12. Customer Service Contact For any questions regarding returns or refunds, reach out to us:
- Email: support@litterboxes.shop
- Phone: +1 414-485-5249
- Address: 1100 W Entrance Dr, Auburn Hills, MI 48326, USA
- Hours: Monday to Friday, 8:00 AM to 5:00 PM
For more contact options, visit our Contact Us page.
13. Policy Updates We reserve the right to update this policy at any time. Any changes will be posted here with the revision date. Changes will not apply to returns already in progress.
Reviews
There are no reviews yet.