Last Updated: December 27, 2024
At Litter Boxes (“litterboxes.shop”), we are committed to ensuring a seamless shopping experience for our customers. If you are not fully satisfied with your purchase of litter boxes or accessories, this Return and Refund Policy will guide you through the steps to resolve your concerns.
1. Overview This Return and Refund Policy is part of our Terms and Conditions and should be reviewed in conjunction with our Privacy Policy and Shipping Policy. By purchasing from litterboxes.shop, you agree to the terms outlined here.
2. Return Eligibility 2.1. Most items can be returned within 30 days from the delivery date for a full refund.
2.2. Items must be unused, in their original condition, and include all packaging and documentation.
2.3. Custom-made or personalized litter boxes and final sale items are not eligible for return.
2.4. For a list of non-returnable items, please visit our Contact Us page.
3. Return Process 3.1. Contact us at support@litterboxes.shop or call +1 414-485-5249 within the 30-day return window.
3.2. Use the original packaging for returns when possible. If unavailable, package the item securely to avoid damage during transit.
3.3. We will provide a prepaid return shipping label for eligible items. Attach the label to the package and drop it off at an authorized shipping location.
3.4. Return shipping costs are covered by litterboxes.shop for eligible returns. If the return is due to an error on our part, we will fully cover the shipping costs.
4. Refunds 4.1. Refunds are processed after the returned item is inspected.
4.2. You will receive an email confirmation once the refund has been issued.
4.3. Refunds are made to the original payment method and typically take 3-5 business days. Additional time may be required by your payment provider.
4.4. Full refunds include the purchase price and applicable taxes. Partial refunds may apply for items showing wear or missing parts.
5. Exchanges 5.1. To exchange an item, follow the return process and place a new order for the desired product.
6. Damaged or Defective Items 6.1. Report items damaged in transit within 48 hours of delivery. We will arrange for a return and replacement at no additional cost.
6.2. Defective items must be reported within 30 days of delivery for a replacement or full refund.
7. Late or Missing Refunds 7.1. If you do not receive your refund within the expected timeframe, check your bank or card statement.
7.2. Contact your payment provider if delays persist, or reach out to us for further assistance via our Contact Us page.
8. Gifts 8.1. If an item was marked as a gift during purchase, we will issue store credit equal to the returned item’s value instead of a refund to the original payment method.
9. Exceptions and Special Circumstances 9.1. Orders containing five or more of the same product may have specific return instructions. Contact Customer Service for guidance.
9.2. Custom or personalized litter boxes are non-returnable unless defective.
9.3. Promotional or bundled items may have unique return conditions, detailed in the promotion terms.
10. Customer Rights This policy does not affect your statutory rights as a consumer under local law.
11. Restocking Fees Litterboxes.shop does not charge restocking fees for returns made within the 30-day eligibility period.
12. Customer Service Contact For any questions regarding returns or refunds, reach out to us:
- Email: support@litterboxes.shop
- Phone: +1 414-485-5249
- Address: 1100 W Entrance Dr, Auburn Hills, MI 48326, USA
- Hours: Monday to Friday, 8:00 AM to 5:00 PM
For more contact options, visit our Contact Us page.
13. Policy Updates We reserve the right to update this policy at any time. Any changes will be posted here with the revision date. Changes will not apply to returns already in progress.